Access Manager, Breast Health - 141482

Access Manager, Breast Health

The Access Manager, Breast Health, is a key access leader responsible for ensuring an exceptional patient scheduling experience across our comprehensive breast health services. This role provides direct staff supervision, oversees daily patient access operations, supports staff through consistent coaching and development, and drives accountability for established workflows and protocols. This position plays a vital role in optimizing appointment scheduling and supporting faculty practices.

Working closely with Oncology Access and Breast Leadership, the Access Manager helps advance strategic initiatives to improve access metrics and enhance the patient experience. This role collaborates directly with physicians and clinical leaders on access-related workflows and priorities. Serves as a first-line decision-making resource for staff and patient concerns.

Key responsibilities include overseeing daily access operations for Breast Medical Oncology and Breast Surgery, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases; providing direct supervision, coaching, and performance management to access and scheduling staff; partnering with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow; proactively managing key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements; ensuring appropriate utilization of appointment slots and managing overbooks to minimize patient impact; planning, assigning, and directing work; onboarding, orienting, and training new team members; and addressing performance issues as they arise.

Minimum qualifications include nine (9) years of related experience, education/training, or a Bachelor's degree in a related area plus five (5) years of related experience/training, including two (2+) or more years in healthcare operations or a related field, preferably in access. Preferred qualifications include a Master's degree in healthcare administration, public health, or business; effective change management experience and process improvement certification (Lean Six-Sigma Certification); experience in outpatient oncology or cancer service line operations, including operations, access, or surgical scheduling; demonstrated success in call center management, access operations, performance improvement, capacity management, and/or resource optimization across multi-disciplinary service lines; previous leadership role, which includes managing direct reports, project management, conducting performance evaluations, and creating/managing reports in Excel; ability to think creatively and independently on concepts requiring advanced analytical skills; advanced knowledge of administrative, budgetary, human resources, and financial principles and practices; and demonstrated project management experience.