Accommodations/Camping Front Office Staff starting at $16.00

Overview: We are seeking enthusiastic and customer-oriented Front Office Staff to join our team at Six Flags Darien Lake Accommodations and Camping. This position plays a crucial role in providing exceptional service to our guests, ensuring a welcoming atmosphere, and assisting with various administrative tasks. The ideal candidate will be passionate about hospitality and committed to enhancing the guest experience. Responsibilities: Key Responsibilities: * Guest Services: * Greet and welcome guests upon arrival with a friendly demeanor. * Assist guests with check-in and check-out processes efficiently. * Address guest inquiries and resolve any issues or complaints promptly and professionally. * Provide information about park attractions, accommodations, and local amenities. * Administrative Duties: * Maintain accurate records of guest reservations and transactions. * Process payments efficently and securely. * Assist in managing the front office operations, including answering phones and responding to emails. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. * Communication: * Communicate effectively with guests, team members, and management. * Promote special events, packages, and services to enhance guest experiences. * Provide feedback to management regarding guest needs and suggestions for improvement. * Safety and Compliance: * Adhere to all safety and health regulations and company policies. * Ensure the front office area is clean, organized, and welcoming. Qualifications: Qualifications: * High school diploma or equivalent; additional education in hospitality or related fields is a plus. * Previous experience in customer service or hospitality preferred. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and handle multiple tasks. * Proficient in basic computer skills; experience with reservation systems is an advantage. * Availability to work flexible hours, including weekends and holidays. Physical Requirements: * Ability to stand for extended periods and lift up to 25 pounds. * Must be able to work outdoors in various weather conditions. Benefits: * Employee discounts on park admission and accommodations. * Opportunities for career advancement within the Six Flags organization. * A fun and dynamic work environment.