Account Manager

Account Manager

At Otis, we move billions of people every day and maintain some of the world's most important buildings and infrastructure. We are seeking an Account Manager to manage and grow a high-profile portfolio of customers throughout downtown San Francisco. This role combines relationship management, consultative selling, and customer success, giving you the opportunity to drive revenue growth while delivering an exceptional customer experience across one of the most dynamic territories in the country. You'll work closely with customers, field teams, and business partners while developing your sales and account management career in one of our largest branches.

On a typical day you will:

• Serve as the primary point of contact for a portfolio of commercial customers
• Provide updates on repairs, service activity, equipment status, and customer requests
• Coordinate work with customers, building teams, and third-party vendors
• Support billing inquiries, invoice corrections, and account-related questions
• Conduct regular customer meetings both virtually and in person
• Identify opportunities for equipment improvements, modernization, and service enhancements
• Build long-term relationships that drive customer satisfaction and retention
• Balance multiple priorities while responding quickly to changing customer needs and business demands

Responsibilities:

• Manage a portfolio of customer accounts across the downtown San Francisco territory
• Develop account strategies that support customer retention and revenue growth
• Partner with internal teams to help deliver exceptional customer experiences
• Support revenue growth by identifying and discussing relevant upgrade opportunities
• Maintain accurate customer information and activity within CRM systems
• Resolve customer concerns professionally and efficiently
• Organize meetings, follow-ups, and account plans to ensure customer success
• Help customers understand technical recommendations in a clear and consultative manner

What you will need to be successful:

• 3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry
• Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions
• Elevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry
• Proven ability to manage and grow customer portfolios while identifying new business opportunities
• Track record of building strong, long-term relationships with commercial customers
• Ability to understand customer needs and recommend appropriate service, repair, or equipment solutions
• Strong organizational, prioritization, and time-management skills
• Experience using CRM systems and Microsoft Office tools, particularly Excel
• Ability to learn technical concepts and communicate recommendations clearly to customers
• Adaptability, sound judgment, resilience, and a strong sense of urgency in a fast-paced customer-focused environment

What we offer:

• Competitive base compensation and incentive opportunities
• Career growth within a global industry leader
• Professional development and continuous learning opportunities
• Supportive, collaborative team environment
• Opportunity to work with premium customers and iconic buildings throughout San Francisco
• Inclusive culture that values different backgrounds, experiences, and perspectives
• Purpose-driven work that helps keep people moving safely every day
• Opportunity to make a direct impact on customer success and business growth

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary Transparency:

The salary range for this role is $63,000-$90,000 plus a generous sales incentive program. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is committed to fostering an inclusive workplace where everyone belongs and can thrive. We encourage applications from candidates with diverse backgrounds and transferable experience. If you're passionate about building relationships, solving customer challenges, and helping clients succeed, we'd love to hear from you.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].