Advanced Medical Support Assistant

VA Careers - Medical Support Assistant

Major duties include, but are not limited to:

• Makes appointments for new and follow up clinic visits for patients belonging to one or more providers in accordance with VHA Outpatient Scheduling Processes and Procedures.
• Uses monitors such as RTC and PCMM for appointment management.
• Responsible for ensuring check in/out of patients through the Appointment Management software program system.
• Participates in improving patient flow in the clinic which includes receiving patients/family members, processing walk-in patients, processing travel benefits, and release of records/information.
• As front-line staff, the MSA resolves problems independently, to the extent possible without nursing or physician intervention.
• Determines eligibility and entitlement to VA medical benefits. Process TRICARE patients as necessary. Patients are eligible Veterans and TRICARE beneficiaries.
• Ensures all pertinent information is obtained from the patient and entered into the patient's data in the computer system.
• Promptly completes assignments for a variety of patients in a timely manner, demonstrating initiative and independence.
• Practices universal precautions at all times and infection control standards, regulations, and practices.
• Provides assistance to patients in such a manner that potential and/or identified risks are anticipated, minimized, or eliminated.
• Independently ensures that the work environment is safe, organized, restocked and that equipment is functional. Communicates problems/concerns to supervisor as necessary.
• Employs appropriate and cost-effective use of supplies and equipment.
• Ensures patient appointments are scheduled within designated timeframes.
• Ensures patients are offered and educated on VVC, Phone and Telephone appointments.
• Participates in performance improvement activities and principles of Patient Aligned Care Team but are not limited to; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Establishes effective interaction and communication with patients, families and members of the health care team.
• Demonstrates knowledge, skill, and ability to recognize and respond appropriately to emergency situations. Maintains current BLS certification
• Provides competent patient care in a manner which ensures safety of patients, visitors, staff, and self. And adheres to safety standards, regulations, and practices.
• Follows established practices and reports to supervisor, as promptly as possible, any occupational illness or injury sustained.
• Documentation contributes to planning, coordination; implementation and evaluation of care rendered and is descriptive of the patient's behavior, condition, and responses.
• All documentation is entered on the appropriate tools according to policy and guidelines.

Work Schedule: Monday-Friday; 8:00am-4:30pm

Compressed/Flexible: Not Authorized

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.