Aftermarket Manager - Loxahatchee, FL

Military Affiliated Job Opportunity

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Purpose: Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Creates annual Service and Parts department goals and budget, in alignment with the organizations financial and operational goals for the locations within their region
• Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
• Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
• Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
• Identify and drive continuous service and parts process improvements
• Identify new opportunities and develop actionable plans grow service and parts sales
• Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
• Prepares and analyzes Service department reports; uses data to help drive improvement and growth
• Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
• Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that companys reputation and image in the community is consistent with company Core Values
• Responsible for delivering high level customer experience
• Work extended hours and weekends as necessary