AHR 1 - Assistant Director of Shelter Operations

Assistant Director Of Operations

Artemis House Region I

Reports To: Director Of Artemis House Region I

FLSA Status: Exempt

Salary Range: $64,000 to $69,000

About Shelter House

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our culture is built from our core values of inclusivity, collaboration, accountability, respect, and empowerment (iC.A.R.E.)

About The Role

You will oversee the daily residential operations at Artemis House Region I and directly supervise residential staff (full time, part time, and on call). This role combines administrative leadership and hands on service delivery. You will work closely with the Director of Artemis House Region I and Assistant Director of Programs to ensure safe, trauma informed, and compliant services. This position includes rotating on call duties and occasional evening work.

Key Responsibilities

Staff Supervision And Scheduling

Hire, train, develop, schedule, and supervise residential staff

Provide coaching and support through regular one on one meetings

Prepare and distribute monthly residential schedules

Review and approve timesheets and leave requests

Operations And Facility Management

Lead residential operations for Region I

Coordinate staffing during safety or weather related emergencies

Track and manage maintenance requests and repairs

Coordinate unit inspections and inventory management

Ensure proper vehicle maintenance and registration

Schedule cleaning of all sites and coordinate turnover after move outs

Compliance And Documentation

Review documentation to ensure compliance with agency standards

Maintain knowledge of emergency procedures and safety protocols

Ensure facility compliance with health, safety, and agency policies

Oversee operations budget, check requests, and financial tracking

Direct Service And Collaboration

Provide direct services as needed during scheduled shifts

Support clients and staff with safety plans and needs assessments

Collaborate with case management and leadership for consistent service delivery

Address client residential concerns with program leadership

Assist with securing donations and volunteer support

Leadership And Values

Participate in and facilitate staff meetings and trainings

Serve in a rotating on call capacity to support crisis response

Model and uphold Shelter House's iCARE values

Perform other duties to support the program and organization

Required Qualifications

Bachelor's degree in human services or related field, or equivalent experience

Minimum three years experience in human services or direct service roles

Strong organizational, time management, and decision making skills

Ability to handle competing priorities in a fast paced environment

Strong oral communication and public speaking skills

Willingness to work evenings and participate in on call rotation

Valid driver's license

Preferred Qualifications

Experience with homeless families or survivors of domestic or sexual violence

Experience supervising staff in a residential setting

Proficiency in a second language

Physical Requirements

Annual TB test required

Ability to sit or stand for extended periods

Ability to lift items weighing 1020 pounds