Airline Ramp Service Training Supervisor FLL

Airline Ramp Service Training Supervisor FLL

Full Time Clerical Fort Lauderdale, FL, US

Salary: $22.13 Annually

General Purpose of Job:

Serves as a work shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:

Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.

Directs and trains assigned Agents. Training includes new employee training and ongoing in?service training, including monthly compliance and yearly safety training. Maintains required training records.

Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.

Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.

Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.

Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as?needed meetings.

Maintains emergency checklists and supplies.

Prepares and submits verbal and written reports related to service activities and agents as required.

Updates Multi?User Flight Information Display System (MUFIDS) as required.

Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.

Handles other business?related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.

Competency/Behavioral Requirements:

Directs and participates in the work of daily operation activities

Prepares timely written and verbal reports, training demonstrations, etc.

Follows oral and written instructions

Communicates effectively both verbally and in writing

Deals effectively and courteously with co?workers and customers

Exercises sound, independent judgment

Analyzes situations and problems with a results?oriented focus

Identifies and evaluates solutions, and effectively implements determined action

Approaches problem?solving creatively and with a team orientation

Prepares professional image

Performs essential functions without threat to health and safety of others

Models and promotes acceptance and respect for differences among employees

Performs as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA clients goals and objectives

Is pleasant with others on the job and displays a good?natured, cooperative attitude.

Is reliable, responsible, dependable, and fulfills obligations.

Attention to detail

Maintains composure, keeps emotions in check, controls anger, and avoids aggressive behaviour even in very difficult situations

Accepts criticism and deals calmly and effectively with high?stress situations, is open to change (positive or negative) and adapts with considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others needs and feelings and be understanding and helpful on the job

Develop ones own ways of doing things by abiding by TDA/Airlines policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done

Be persistent in the face of obstacles

Physical Demands:

Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possesses ability to grip objects. Must be able to push, pull, lift and carry items such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de?icing aircraft; must be able to respond to audio?transmitted information or alarms; must be able to distinguish color of such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

Other Requirements and Qualifications:

Education, Experience and Training:

Requires a 1?year of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Ramp Service Agent to include Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period.

Knowledge:

Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers.

Licensing/Certification:

Must possess a valid Drivers License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De?Icing/Anti?Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Must successfully pass a background investigation with a fingerprint?based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety?sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Computer Skills: Demonstrated proficiency in Word, Excel, Online Timekeeping, and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.

Must have a valid drivers license.

Must pass a 10?year background check and pre?employment drug test.

Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986.

#J-18808-Ljbffr