Airport Car Rental Guest Experience Specialist

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17.00 / hour plus monthly bonus opportunities.

This position is located at the Birmingham International Airport (BHM) - 5900 Messer Airport Hwy, Birmingham, AL 35212.

We offer:

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

We have the following schedules available:

Wednesday-Sunday 9:00am to 6:00pm (Off Monday/Tuesday)

Sunday/Monday/Wednesday/Friday/Saturday 9:00am to 6:00pm (Off Tuesday/Thursday)

Sunday/Tuesday/Wednesday/Thursday/Saturday 10:00am to 8:00pm (Off Monday/Friday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

High School Diploma or G.E.D. required

Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support

Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years

Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.

No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

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