ARG Assistant Manager

Assistant Manager

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties and Responsibilities

Customer Service

• Provide positive representation of Ace Retail Group
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store; thank them when leaving
• Provide a friendly, outgoing demeanor and work well with customers and associates
• Ensure all calls and pages are answered promptly and courteously
• Resolve customer issues with Ace Retail Group's best interest in mind
• Maintain strong product and store layout knowledge

Store Operations

• Ensure a positive, professional, and safe work environment
• Supervise general operations of the store
• Open and close the store as needed
• Assist with Store Support Center program implementation
• Ensure Loss Prevention, Safety, and Audit success
• Partner with the General Manager on store operations
• Participate in weekly management meetings
• Communicate issues to Store Support Center with GM approval
• Assist with district projects from the District Manager
• Implement Standard Operating Procedures
• Maintain cleanliness of sales floor, stockroom, and outdoor areas
• Ensure price changes and labels are accurate and timely
• Oversee associate training, audits, and reporting
• Manage preventative maintenance and repairs
• Monitor competitor activity
• Perform other duties as assigned

Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions:

• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through peopleour strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We strive to improve and inspire others by giving our best.
• LOVE Love the people, love the work, and love the results.
• INTEGRITY We act with honesty, reliability, and strong character to build trust.
• GRATITUDE We recognize we are blessed to serve others.
• HUMILITY We pursue greatness with respect and modesty.
• TEAMWORK We collaborate for mutual successTogether, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School diploma or GED equivalent
• Ability to read and interpret safety rules and procedure manuals
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to compute ratios, percentages, and interpret graphs
• Ability to work independently
• Flexible work schedule
• Strong verbal and written communication skills
• Ability to foster teamwork and motivate others
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

$19.10 - $21.10 per hour

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.