Assessment Coordinator (MA/MSW)

Assessment Coordinator

The Psychiatric Institute of Washington is a 130-bed facility with inpatient, outpatient, and partial hospitalization programs. Excellence in behavioral health programs for children, adolescents, and adults has been the mission of PIW since it opened nearly 50 years ago. As one of the first and only freestanding psychiatric care facilities in Washington, DC, our team has a reputation for providing innovative care. We strive for excellence, never losing sight of providing patients with hope hope that although their stay is relatively brief, they may find the way to a brighter, healthier future.

The Assessment Coordinator is a patient-centered role supporting them and their families during some of their most important moments. This position serves as the first point of contact for patients, conducting compassionate interviews and clinically informed assessments to determine the best path forward for care. The Assessment Coordinator collaborates closely with our Business Office to ensure smooth financial onboarding and partners with Utilization Review to secure certifications for admitted patients. If you're someone who thrives in a fast-paced environment, values teamwork, and is motivated by making a real impact on patient access and experience, this is a role where you can truly shine.

Job Duties:

• Conduct comprehensive needs assessments for all scheduled patients and determine appropriate clinical dispositions.
• Document patient responses, ensure completion of pre-evaluation questionnaires, and maintain accurate admission/discharge tracking each shift.
• Coordinate daily with supervisors to prioritize follow-ups, complex cases, tours, and workload for 24-hour assessment coverage.
• Schedule diagnostic evaluations within 24 hours and confirm all appointments; follow up on no-shows to support continuity of care.
• Provide patient support by explaining insurance benefits, completing financial arrangements, and orienting admitted patients to hospital expectations.
• Offer facility tours to prospective patients and their families; act as a patient advocate when needed.
• Manage referral communication, including obtaining referral source details, contacting clinicians, and thanking referral partners at admission.
• Review test-call results and contribute to corrective action plans to improve service quality.
• Participate in admissions operations during night shifts, including census tracking and admissions processing.
• Support department functions through staff training, QA data collection and review, staff development initiatives, weekly meetings, and committee participation.

Benefit Highlights:

• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Career development opportunities within UHS and its 300+ Subsidiaries!

Qualifications:

• LPC or LICSW in the District of Columbia.
• Master's degree in social work or a clinical mental health field.
• One or more years of experience working in a psychiatric and chemical dependency setting.
• At least 1-3 years of intake/admissions experience in a managed care setting.
• Experience working with referral agencies to provide patient support.
• BLS or CPR from the American Heart Association.
• Working knowledge of crises intervention procedures.
• Working knowledge of voluntary admission and involuntary procedures for court commitment.

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland, and United Kingdom.