ASSISTANT SPA MANAGER - WYOMISSING

At Hand and Stone, Opportunity Knocks.

We are looking for a General Manager in Training (GMIT) to join our team at Hand & Stone Massage and Facial Spa in Wyomissing, PA. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Your responsibilities will include:

• Achieving and exceeding membership, retail, gift card, and service sales goals
• Coaching the team on conversion and sales behaviors
• Promoting services, upgrades, and current offers with confidence and consistency
• Supporting strong performance in call handling and booking conversion
• Owning daily front desk operations, guest flow, and overall performance
• Leading, coaching, and supporting the front desk team to meet sales and service goals
• Assisting the General Manager with daily operational execution
• Training, onboarding, and developing new and existing front desk team members

We are looking for someone with:

• 13 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays

What's in it for you:

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannotbut at our core, we are still a family-owned company. We are in the people business, and our people come first.