Associate Banker II (20 Hours Weekly/Bilingual Spanish Preferred) - Miami/West Kendall

Banking Role

Work Location: Miami, Florida, United States of America

Hours: 20

Pay Details: $22.00 - $27.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

This role plays a vital role in bringing TD's human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarityhelping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD's risk and regulatory standards.

Depth & Scope

Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners.

Can serve as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience.

Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives.

Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions.

Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships.

Performs and decisions a broad range of client transactions and multi-step activities within established financial limits.

Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed.

Education & Experience

High school diploma or GED

1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience

Teller or cash-handling experience in a client facing/financial institution preferred

Ability to work during operating hours to include evenings, weekends and holidays as scheduled

Ability to complete required job-related training upon hire

Strong organization skills to handle multiple tasks in a fast-paced environment

Excellent communication skills with ability to be concise, clear and consistent

Demonstrated effective problem-solving skills

Demonstrated ability to schedule and prioritize work

Demonstrated ability to work independently and within deadlines

Sound judgment in decision making and problem solving

Proficient in Microsoft Office

Notary License preferred

Customer Accountabilities

Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners

Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy

Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships

Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals

Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities

Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes

Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Shareholder Accountabilities

Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client

Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards

Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure

Acts in accordance with TD's code of conduct and ethical standards in every decision

Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it

Employee/Team Accountabilities

Completes required training and continuously strengthens risk and compliance knowledge

Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team

Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team

Embraces different perspectives, backgrounds, and experiences

Models curiosity and seeks out different perspectives to foster a growth mindset

Collaborates with team members in contributing to the success of the team and organization

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel Occasional

International Travel Never

Performing sedentary work Frequent

Performing multiple tasks Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds Continuous

Sitting Frequent

Standing Frequent

Walking Frequent

Moving safely in confined spaces Occasional

Lifting/Carrying (under 25 lbs.) Occasional

Lifting/Carrying (over 25 lbs.) Occasional

Squatting Occasional

Bending Occasional

Kneeling Occasional

Crawling Occasional

Climbing Occasional

Reaching overhead Occasional

Reaching forward Occasional

Pushing Occasional

Pulling Occasional

Twisting Occasional

Concentrating for long periods of time Continuous

Applying common sense to deal with problems involving standardized situations Continuous

Reading, writing and comprehending instructions Continuous

Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for