Associate Director of Digital Banking & Treasury Services

Associate Director of Digital Banking & Treasury Services

Associate Director of Digital Banking & Treasury Services need for well-established California bank that has been in operation for over 100 years

We are a well-established California bank that has been in operation for over 100 years

Strong benefits (M,D,V, and 401k), profit sharing contribution, annual bonus, flexible work environment

The Associate Director of Digital Banking & Treasury Services partners closely with the Director of Digital Banking to provide enterprise leadership across the Bank's digital channels, treasury services, payments, and card functions during a period of significant transformation and growth. This position plays a critical role in translating strategic priorities into effective, hands-on execution of key initiatives, stepping into complex or high-impact situations as needed to drive resolution, sustain momentum, and uphold a high standard of client experience and operational performance.

Advanced knowledge of digital banking platforms, treasury management services, payments ecosystems, and card services within a commercial banking environment. Strong understanding of multi-rail payments (ACH, RTP, FedNow, wires), digital servicing capabilities, and client-facing channel delivery models, including end-to-end service expectations. Deep understanding of operational risk, regulatory compliance, information security, and vendor oversight, with the ability to apply these principles across banking products and digital channels. Knowledge of core banking systems, digital platform integrations, internal infrastructure dependencies, and the complexities of large-scale implementation environments. Understanding of product design and management disciplines, including client journey mapping, roadmap development, and service model design to drive adoption and improve experience. Expertise in third-party vendor management, including service level oversight, implementation coordination, issue resolution, and alignment across internal and external stakeholders. Understanding of innovation practices, adoption strategies, and marketing approaches (internal and client-facing) that support product growth and increased client engagement.

Bachelor's degree or equivalent required; advanced business, finance, or technical degree preferred. 10+ years of progressive experience in Digital Banking, Treasury Management, Payments, Card Services, or related banking operations. Demonstrated leadership experience driving critical initiatives, coordinating across functions, and enabling teams to execute effectively in complex, fast-paced environments. Proven experience in product design and management, client journey mapping, strategic roadmap development, and operational transformation. Experience managing third-party vendor relationships, leading major system implementations, and navigating complex integration environments. Experience stepping into high-priority or complex situations, resolving execution challenges, and working effectively across organizational boundaries preferred. Experience supporting innovation initiatives, go-to-market planning, and internal or client-facing marketing efforts that drive adoption and growth preferred. Relevant industry certifications such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), or similar are preferred