Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)

Position Type: Regular Your opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities , including a language premium for qualified professionals . As an International Services ECG Associate , you will take inbound chat s and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their T omorrow." What you have Required Qualifications: * Current and active s eries 7/63 licenses OR ability to obtain within 6 month s of start date as a condition of employment. * Read and w rite at professional level in Englis h as well as Chinese. * Flexible and able to work on chats/secure messages as business needs change . * Ability to engage clients in a proactive and consultative manner to build rapport. * Willingness and desire to learn in a fast-paced and evolving environment. * Experience with high focus on risk awareness and mitigation . * Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members. Preferred Qualifications: * 1 + years of outstanding customer service experienc e . * Experience communicating via written channels, emails or live chats. * High flexibility in shift times as business needs change . Chat lines are open from 5 :00am -1 0 : 59 pm C T. The current need is highest for later shifts. * E xperience serving international client s with issues such as W8 s , new account requirements, policies, procedures, etc. * A passion to continually learn, grow your knowledge in personal finance, US and foreign markets , and attain additional industry licens es for personal growth . * Resilience to help achieve client satisfaction in a demanding environment . What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package (/summary-of-benefits) that takes care of the whole you - both today and in the future: * 401(k) with company match and Employee stock purchase plan * Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions * Paid parental leave and family building benefits * Tuition reimbursement * Health, dental, and vision insurance