ATM Hardware Manager

ATM Hardware Manager

The ATM Hardware Manager is responsible for managing Queensborough's fleet of Automated Teller Machines (ATM) and Integrated Teller Machines (ITM). The ATM Hardware Manager will carry out supervisory responsibilities in accordance with the bank's policies and procedures. The ATM Hardware Manager is also responsible for developing, maintaining, and implementing consistent policies and procedures for the Cash Servicing Teammates and driving efficiency through process improvement. The ATM Hardware Manager responsibilities will include training employees, planning, assigning, and directing daily tasks, completing performance appraisals and supporting the Cash Servicing Teammates as needed.

Essential Functions

• Assess ATM/ITM functionality and monitor fleet uptime.
• Download and distribute quarterly patches from NCR for ATM & ITM fleet.
• Oversee new installations or relocation of existing machines.
• Works with ATM vendor to ensure ATM servicing practices are maintained.
• Monitor the performance of ATMs by identifying problems and working with ATM vendor when necessary.
• Tests applicable processes and procedures and collaborates with vendors and team members to align processes.
• Complete cash and procedural reviews of operation controls, security controls, transaction process and cash audits as needed.
• Order and manage daily cash levels for ATM and ITM network to ensure adequate funding and operational efficiency.
• Develop and maintain team schedule as needed to meet operational demands and staffing requirements.
• Collaborate with the Accounting Department to research, reconcile, and resolve ATM/ITM outages and balancing discrepancies.
• Review, verify, and approve invoices related to ATM/ITM operations.
• Review ATM/ITM transaction volume metrics to identify trends, support operational planning, and ensure service levels are maintained.
• Performs other duties as assigned

Key Qualifications:

Education

• Bachelors degree or equivalent experience

Experience

• At least 5 years of banking and or operations experience
• Must have familiarity with banking terms, products and Bank Regulatory Guidelines
• Knowledge/experience in EFT and ATM procedures/processes
• Experience performing research, troubleshooting, and issue resolution
• Ability to successfully handle multiple tasks simultaneously
• Strong customer service skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)

Personal Characteristics

• Strong organizational and thorough follow up skills
• Strong analytical skills. Proven quantitative and qualitative skills
• Ability to multi-task and detailed oriented
• Ability to accurately and effectively communicate with customers
• Professional demeanor and clear and articulate speaking voice over the phone using correct grammar
• Excellent interpersonal, verbal and written communication skills
• A positive approach to working and learning and exhibiting a team approach to helping co-workers
• Is flexible and able to adapt to a changing work environment and new technology
• Unquestionable ethics, integrity, and values
• High level of energy, passion, and commitment to excellence
• Team player with the ability and willingness to work collaboratively with internal business partners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

AAP/EEO Statement

Queensborough National Bank & Trust is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions.