Automotive Customer Advisor in Training

Automotive Technician/Customer Advisor

The Automotive Technician/Customer Advisor is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

• Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
• Remind customers to submit feedback about their visit.
• Thank all departing customers, remind them to return.
• Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine.
• Perform courtesy, hood and pit work when needed.
• Assist manager in resolving customer complaints.

Maintain Customer Waiting Area

• Make coffee; keep fresh coffee available at all times.
• Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
• Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

Maintain Front Office Area

• Clean and straighten the countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
• Stock Service Order Tickets.
• Input vendor shipments on the computer

Other Duties and Responsibilities

• Work safely, Wear safety gear
• Use Echo System
• Prepare vehicle for service; Place seat cover and floor mat in the vehicle
• Drive vehicle into bay Perform light check
• Release the hood, Unlock doors, Roll up windows, Remove and secure keys, Notify the manager if valuables are found
• Assist in documenting service information - vehicle damage, unusual conditions
• Vacuum the entire interior, Check and set tire pressure, Clean exterior windows, including mirrors and headlights in bad weather, Visually inspect wiper blades
• Prepare/affix a static sticker
• Start vehicle and check oil pressure, Reset oil indicator light, if applicable
• Drive vehicle out of the bay to the customer pickup area, Present vehicle to customer
• Thank customers for their business and invite them to return
• Place customer quality assurance calls
• General center maintenance and cleaning duties.
• Attend crew meetings as required.
• Run errands and perform other duties as assigned by a Supervisor.

Job Qualifications

Service writer is a plus but not necessary. Wage is based on previous experience.

• Excellent customer service skills
• Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
• Attention to detail and accuracy
• It is required that you have verifiable 1 year of Previous employment at a quick lube shop as a technician.
• Must have knowledge of automotive systems and will need to explain to customers how their automotive systems work.
• Must have reliable transportation
• Must be able to be on your feet for up to 10 hours a day in all weather conditions.

Working Conditions

Equipment Used: Computer.Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement

Compensation: $15.16 - $18.00 per hour