Automotive Service Advisor - $100k+ Opportunity - 5 day work week

divh2Automotive Service Advisor/h2pAn Automotive Service Advisor plays a crucial role in the operations of an auto repair shop, dealership, or service center. Their primary responsibility is to serve as a liaison between the customer and the service department. Below are key responsibilities, skills needed, and typical job duties associated with this position:/ph3Key Responsibilities:/h3ollistrongCustomer Interaction/strong: Greet customers, assess their needs, and consult with them about their vehicles performance and potential repairs./lilistrongService Recommendations/strong: Provide recommendations for maintenance and repair services based on the vehicles age, condition, and customer concerns./lilistrongEstimates and Quotes/strong: Prepare and present cost estimates for recommended services and repairs, ensuring transparency with pricing./lilistrongCoordination/strong: Schedule appointments for vehicle service, manage workflow in the shop, and follow up on parts orders./lilistrongCommunication/strong: Keep the customer updated on the status of repairs and any additional issues that may arise during service./lilistrongRecord Keeping/strong: Maintain comprehensive records of customer interactions, repairs performed, and invoices./lilistrongProblem-Solving/strong: Address any customer complaints or issues that arise during the service process./lilistrongSales Skills/strong: Promote service specials and warranty programs to customers to increase sales./li/olh3Skills Needed:/h3ollistrongCustomer Service/strong: Excellent interpersonal and communication skills to interact effectively with customers and team members./lilistrongTechnical Knowledge/strong: Understanding of automotive systems and repair processes to provide accurate information to customers./lilistrongOrganizational Skills/strong: Ability to manage multiple tasks, including scheduling, documentation, and coordinating service efforts./lilistrongSales Ability/strong: Strong persuasive skills to recommend additional services or repairs that benefit the customer and the business./lilistrongProblem Solving/strong: Critical thinking ability to address customer issues and service challenges effectively./lilistrongAttention to Detail/strong: Keen eye for detail when it comes to customer needs and service documentation./li/olh3Typical Job Duties:/h3ulliWelcome customers as they arrive at the service center./liliCollect vehicle information and perform a preliminary inspection./liliDocument customer concerns and relay them to technicians./liliPrepare work orders and ensure all data is accurately logged into the system./liliReview completed work orders for accuracy and customer satisfaction before handing over the vehicle./liliProcess customer payments and explain warranties or service contracts as applicable./liliFollow up with customers after service to ensure satisfaction and maintain relationships./li/ulh3Qualifications:/h3ulliHigh school diploma or equivalent; some positions may require an associate degree or certification in automotive service management./liliPrevious experience in automotive service advising or a similar role is typically preferred./liliKnowledge of automotive technologies and repair practices./liliProficiency with service management software and related technology./li/ulh3Career Outlook:/h3pThe demand for skilled automotive service advisors is generally steady, as vehicle ownership continues to rise, leading to ongoing maintenance needs. Opportunities for advancement may include roles in management or specialized service positions./ppIf you are interested in pursuing a career as an Automotive Service Advisor, acquiring relevant experience in customer service and automotive knowledge is essential for success in this role./p/div