Bar Team Lead

Carowinds Careers Charlotte, NC Posted 3 days ago
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Overview: The Bartender Lead oversees daily operations in assigned locations, ensuring quality service and compliance with company standards. This role provides leadership to team members, fostering a positive and efficient work environment while maintaining operational excellence and guest satisfaction. Responsibilities: * Direct and monitor Food and Beverage operations within assigned locations. * Support team members to ensure smooth daily operations. * Maintain consistent communication with team members, co- leads, supervisors, and senior management. * Maintain compliance with health, safety, and alcohol service regulations. * Ensure proper cash handling and accurate POS transactions. * Assist with training and coaching for team members. * Monitor inventory levels and coordinate with management for replenishment. * Resolve guest concerns promptly and professionally to maintain high satisfaction. * Drive compliance with company policies and operational procedures. * Ensure that all safety goals are reached; Safety Audits are turned in and that all Safety Guidelines are followed. * Support revenue goals through efficient operations and cost control. Qualifications: * Leadership & Team Management - Ability to motivate, coach, and manage staff effectively. * Communication - Strong verbal and written communication for clear coordination with team and management. * Guest Service - Commitment to delivering exceptional guest experiences. * Conflict Resolution - Skilled in handling Team Member or guest issues professionally and promptly. * Organizational Skills - Ability to manage schedules, inventory, and operational priorities efficiently. * Attention to Detail - Ensuring compliance with recipes, presentation standards, and safety regulations. * Problem-Solving - Quick thinking to address operational challenges and maintain smooth service. * Time Management - Ability to prioritize tasks in a fast-paced environment. * Labor and Compliance- Must adhere to all federal, state, and company labor laws, including scheduling, breaks, and overtime regulations. * Adaptability - Ability to adjust to changing guest needs and operational demands. * Reliability & Dependability - Consistently punctual, trustworthy, and committed to maintaining standards. Technical Skills * POS System Proficiency - Familiarity with point-of-sale systems for transactions and reporting. * Inventory Management - Knowledge of stock control and minimizing waste. * Compliance Knowledge - Understanding health, safety, and alcohol service regulations . Minimum Requirements * At least 21 years of age or older . * Work in varied weather conditions. * Must o btain and maintain Serv Safe Food Handlers C ertification . * Must be willing to work on a flexible schedule, including nights , weekends, and holidays .
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