Behavioral Health Certified Medical Assistant (BIlingual Spanish)

Behavioral Health Certified Medical Assistant

The Behavioral Health Certified Medical Assistant (BH CMA) provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with HOPE Clinic. The BH CMA functions as part of the interdisciplinary care team and provides clinical and administrative support in a culturally and emotionally competent manner.

Major Duties & Responsibilities:

• Greet and attend to patients in a therapeutic and professional manner;
• Register, make appointments, check patients in and out, and process payments all within the parameter of excellent customer service;
• Perform intake triage, vitals, and assist patients with mental health screenings;
• Document vitals, screenings, patient history, and personal information as needed;
• Conduct urine drug screenings, blood draws, and give injections based on provider's orders;
• Maintain organization and patient confidentiality;
• Provide support to providers and coordinates psychotropic medication refill requests including the prior authorization of psychotropic medications;
• Provide administrative assistance by implementing administrative systems, following outlined procedures, and monitoring administrative projects when assigned;
• Manage provider schedules to ensure department productivity;
• Conduct daily reviews and process the referrals queue to behavioral health services for both internal and self-referrals;
• Close referrals and fill structured data;
• Responsible for PMP reports from Psychiatric patients;
• Print PMP reports for all patients before their visit;
• May advocate and coordinate on behalf of patients with schools;
• Coordinate and arrange translation services for patient care;
• Coordinate logistic support for department, including supply restock and equipment maintenance;
• Abide and sustain workflow expectations established by supervisor;
• Interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc) if needed;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned to support HOPE Clinic's Mission, Vision and Values.

Qualification Requirements:

• Minimum of one year in health education, patient navigation, mental health, and/or health clinic patient assistance field preferred;
• Completion of a CMA training program is required;
• CMA, CCMA, or RMA is required or willingness to obtain certification within 3-month probationary period;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Knowledge of Microsoft Office and be able to utilize the Internet;
• Able to use basic office equipment (e.g., computer, copier);
• Strong written and oral communication skills;
• Detail oriented and team player;
• Excellent customer service skills;
• Must be able to handle multiple tasks, complexity, and diversity of patients;
• Insurance and medical experience preferred;
• Ability to work independently with strong sense of focus, task-oriented;
• Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;
• Previous behavioral health care or medical assistant experience preferred;
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff;
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation;
• Able to work in different work settings and environments;
• Adhere to clinic policies, procedures, and the professional code of ethics;
• Basic casework skills (referrals, advocacy) preferred.

Education and/or Experience:

High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred. Certification or previous work experience with individuals in crisis is preferred.

Travel Requirements:

• Ability to travel to satellite sites and/or off-site locations for support/assignments, events or training as needed;
• Proof of liability and property damage insurance on vehicle used is required.

Other Skills and Abilities:

• Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Willingness to work in different department and/or travel to satellite sites to provide coverage;
• Must have good transportation and a valid Texas Driver's license.