Boot Rental Technician

Boot Rental Technician

Angel Fire Resort is looking for an enthusiastic Boot Rental Technician to join our team this winter! The Boot Rental Technician will have the opportunity to shape our guest experience by providing the proper boot fit for each customer while exemplifying excellent customer service. In this position you will assist guests in getting the right size boot, educate guests on how boots and other equipment function, and properly check-in and store rental equipment. The successful candidate will provide excellent customer service, have strong attention to detail, and will work well on a team in a demanding environment.

Base Pay: starts at $16/hr depending on experience

Location: Slopeside Ski Shop

Employee Type: Hourly, non-exempt

Job Category: Seasonal full time, part time or holiday only

Leadership Responsibilities: No

Required Certs or Licenses: No

Attendance: Regular, predictable, punctual, and in-person attendance is essential, including weekends and holidays as scheduled

Estimated start date: Early December

Minimum Age: 18

Typical Shift: 8am-5pm

Qualifications: Previous customer service experience

Essential Duties and Responsibilities include the following:

• Responds to guests in a courteous and efficient manner.
• Answers questions concerning cost of items, features of items, resort activities, hours of operation, weather conditions, etc.
• Ensures that guests accurately complete the waiver of liability and rental forms.
• Selects proper boot rentals for guests based on their needs.
• Checks in returned rental equipment and inspects for damage.
• Tracks, stores, and maintains the organization of tools, parts, and inventory.
• Works with power tool.
• Maintains cleanliness of the shop and proper storage of all equipment.
• Repairs and maintains rental fleet.
• Appropriately handles complaints and resolves grievances to ensure guest satisfaction.
• Assists customers with electronic storage lockers when necessary.
• Assists Manager in special projects and facility maintenance.

Environment: This is an indoor position. Must be able to stand for long periods of time and regularly lift/carry 50lbs.

About Angel Fire Resort: Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600? elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitorsincluding skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.