BOX OFFICE SELLER

Job Title

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Job Description

This role will involve:

• Financial / Cash Handling
• Ensuring compliance of cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assisting Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assisting Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assisting Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Working with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
• Customer Service
• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitating night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Working with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy
• Other Responsibilities
• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Following standards and processes for ticket types, ancillary events and qualifiers
• Maintaining call center phone system, and keeping current all phone menus and calendars of events
• Assisting in maintaining Box Office cleanliness
• Following dress code policy business casual
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assisting Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensuring compliance with ADA ticket laws

Qualifications

Required:

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred:

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID's

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. Live Nation will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Live Nation will also provide reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Compensation

The expected compensation for this position is:

$16.90 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.