Business Development Branch Manager

Business Development Branch Manager

Department: All CBBC Branch Locations

Shift: As assigned, typically 8:30 am 5:00 pm.

Reports to: Branch Administrator

FLSA Status: Exempt

Date Updated: March 2026

Knowledge Required: Basic arithmetic and the ability to work with basic mathematical concepts. Basic accounting skills used in balancing procedures. Understand necessary skills to provide excellent customer service. Understand and ability to enforce bank policies, procedures, and regulations.

Ability Required: Ability to read, write legibly and write business correspondence. Ability to effectively present information and respond to questions from customers and fellow associates. Professional telephone voice/presentation and etiquette. Ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to greet and interact with customers and the ability to be versatile in a changing environment. Ability to prioritize and manage time. Ability to motivate and lead personnel. Ability to function in a goal-oriented sales environment.

Skills Required: Pleasant vocal skills to communicate with customers, ability to use calculator in 10-key mode, ability to type, and use personal computer keyboard. Ability to handle money, operate teller computer system, and balance cash. Must respond timely to on-call type branch situations, including security and ATM related matters.

Education and/or Experience: High School diploma or General Equivalency Diploma.

Tasks Include:

1. Make loan and credit decisions.

2. Business development

3. Provide policy guidelines for all subordinates.

4. Perform audit functions as required.

5. Maintain security awareness, testing, and compliance.

6. Hold Security and Operations meetings as needed to communicate problems, changes, and ensure quality customer service.

7. Investigate outages and assist in their correction, collection, or charge-off.

8. Lead by example by following policy guidelines, ensuring bank security, providing exceptional customer service, meeting sales objectives, and working well with other departments and branches.

9. Train, motivate, supervise, and evaluate subordinates.

10. Oversee daily workflow, lunch scheduling, etc. to ensure quality customer service.

11. Report to Branch Supervisor about any discipline problems or outstanding performance.

12. Responsible for communication with appropriate maintenance personnel to ensure upkeep of branch building and grounds.

13. All duties of branch personnel

14. Cross sell and refer other bank products.

15. Perform other duties, as necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties herein, the associate is required to talk, hear, stand, and walk.

Work Environment: The work environmental characteristics described herein are representative of those associate encounters while performing the essential functions of this job. The noise level in this environment is minimal.