Business Office Director (Senior Living)

Business Office Director

As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.

Position highlights:

• Status: FULL TIME
• Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
• Location: 1101 Plantation Island Drive South St. Augustine 32080
• Rate of Pay: $60k-$65k Annually + 10% Annual Bonus
• Travel: 10%-20%

What you'll do:

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Qualifications:

• Bachelor's degree in Accounting or related field with at least one year of accounting experience preferred
• Associate's degree in Accounting with two to three years of related experience considered
• Experience in business office management, payroll, or human resources encouraged
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members

Why join us:

Discovery Senior Living earned coveted Great Place to Work Certification for 2025-2027! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It's just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our culture & values:

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of Excellence." They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Benefits you'll enjoy:

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).

Equal opportunity employer:

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A note to applicants:

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency policy:

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment scam warning:

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory compliance & background screening:

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.