Business Process Manager

Senior Business Process Manager

The Business Management Office (BMO) within the Operations group serves as the central engine for cross-functional process governance, capability building, and operational transformation across the company's full product lifecycle. This role sits at the intersection of strategy and execution, partnering with Product Sales, Product Design and Engineering, Quality, New Product Introduction (NPI), Supply Chain, Manufacturing Operations, and Customer Service to ensure that the processes enabling these functions are designed for scale, resilience, and competitive differentiation.

The Senior Business Process Manager will take end-to-end responsibility for identifying, designing, automating, and continuously improving business processes across one or more operational domains. This is a high-visibility, high-impact role suited for an experienced practitioner who combines deep process design expertise with hands-on experience in enterprise automation platforms, analytical rigor, and the credibility to influence senior stakeholders without direct authority.

Key Responsibilities

• Process Design and Architecture
• Business Process Automation
• Continuous Improvement and Performance Management
• Stakeholder Engagement and Governance

Required qualifications

• Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Management, Business Administration, or a closely related technical or quantitative discipline.
• 8 or more years of progressive experience in business process management, operational excellence, or management consulting roles within a technology company or similarly complex enterprise environment.
• Demonstrated ability to lead full lifecycle process improvement and automation initiatives from discovery through sustained production operation.
• Expert-level proficiency in process modeling standards and tools (BPMN 2.0, Visio, Lucidchart, Miro, or equivalent) and the ability to communicate process designs to both technical and non-technical stakeholders.
• Hands-on experience working within or alongside enterprise systems including ERP (SAP, Oracle), CRM (Salesforce), ITSM (ServiceNow), PLM (Agile, Arena), and QMS (Arena) platforms.
• Proven track record of delivering quantifiable operational outcomes: cycle time reduction, cost avoidance, yield improvement, or customer experience improvement in manufacturing or supply chain contexts.
• Strong project and program management capabilities including the ability to manage multiple concurrent workstreams across organizational boundaries.
• Exceptional written and verbal communication skills with demonstrated ability to influence without authority at the senior director and VP level.

Preferred qualifications

• Master's degree in Engineering, Operations Research, Business Administration (MBA), or related field.
• Lean Six Sigma Black Belt certification or equivalent demonstrated proficiency in statistical process control and structured problem solving.
• Hands-on experience with process automation platforms such as UiPath, Blue Prism, Appian, MuleSoft, or comparable RPA and workflow orchestration tools.
• Experience with AI/ML-augmented process applications including demand sensing, quality prediction, or intelligent document processing in an operations context.
• Familiarity with hardware product development and NPI processes including stage-gate frameworks, BOM management, and supply chain qualification workflows.
• Exposure to global manufacturing operations, contract manufacturing relationships, or outsourced supply chain models in the networking, semiconductor, or enterprise technology sectors.
• Experience operating within an ISO 9001, IATF 16949, or CMMI-governed quality management environment.

Core Technologies, Processes & Tools

Process Architecture & BPMN / Automation Platform Proficiency / Data Analytics & Visualization / Enterprise Systems Literacy / Lean - Six Sigma Methodology / Executive Communication & Presence / Change Management & Adoption / Cross-Functional Collaboration / Strategic Problem Framing / Business Case Development / Agile / Arena / PLM / QMS / JMP / KPI / PPAP / Lean / Six Sigma / CM Site Audits / Supplier Qualification /

Global travel

This role requires limited travel to Lumilens sites in Singapore, Taiwan, and Thailand primarily during new process requirements definitions, rollouts (e.g. training), and change management.

What We Offer

• Competitive salary and meaningful equity in a high-growth company
• Comprehensive health, dental, and vision coverage
• Flexible time off policy
• Opportunity to work on cutting-edge technology shaping AI infrastructure
• Collaborative, high-caliber engineering environment