Captain / Lead Server

San Francisco restaurant Julius Castle is excited to announce we are hiring for our reopening! Built over a century ago, Julius Castle has long been one of San Francisco’s most iconic dining destinations, known for combining dramatic panoramic views with stunning historic architecture unlike any other restaurant in the city. For generations, visitors from across the San Francisco Bay Area Area and around the world have celebrated their most important occasions there, creating stories and memories that have lasted lifetimes. Its revival brings back a beloved landmark that represents the very best of San Francisco history. Our Chef, General manager, and a few other key pieces are already on board — now we're building the team that will bring the dream to reality.

Qualified candidates will have a career grounded hospitality and desire to grow, with a strong understanding of elevated guest experience and service operations. They will possess excellent multitasking, interpersonal, and communication skills, with a passion for hospitality and creating unforgettable guest experiences.

Interview Process:

Please read the description below- if you apply through InDeed, you will be welcome to our open interview sessions, please apply through the platform and bring a resumé or CV:

Wednesday, September 23rd from 11AM-1PM or 5PM-7PM

Thursday, September 24th from 11AM-1PM or 5PM-7PM

Description

1. Guest Experience & Service Excellence

• Maintain formal service standards within the assigned station
• Execute and communicate special requests, dietary restrictions, and celebrations
• Address guest concerns professionally and involve management or supervisors when necessary
• Guide guests through menu selections and offerings
• Practice proper suggestive selling techniques
• Maintain a strong awareness of guest satisfaction throughout service
• Mastery of Julius Castle's food and beverage menus, including potential allergens.

2. Service Leadership & Team Support

Servers support teammates through experience and leadership by example:

• Assist fellow servers, SAs, runners, and hosts as needed to maintain service flow
• Support team coordination during busy service periods
• Demonstrate proper service etiquette and procedures
• Help new team members learn service standards through mentorship and example

3. Knowledge & Skillset

• A passion for hospitality and guest experience
• Exceptional communication skills
• Strong knowledge of service SOPs and professionalism
• Ability to perform proper wine service by Julius Castle SOPs
• Knowledge of classic wine, spirits, cocktails, and culinary ingredients
• Nuanced detail and observation
• Calm and composed presence under pressure
• Professional appearance and demeanor

4. Sanitation & Safety

• Ensure compliance with California food safety regulations and local health department requirements
• Maintain HACCP procedures, temperature controls, labeling, and food storage systems
• Ensure kitchen cleanliness and safe equipment operation
• Promote workplace safety practices

Server success is measured by maintaining full responsibility for their assigned station, guest satisfaction, team communication and minimizing errors to assist in smooth service flow and higher sales. A growth mindset and positive attitude will contribute to success measures.

Additional Responsibilities

Due to the nature of the historic Julius Castle building there are additional physical requirements needed to perform the duties of this position.

• Ability to stand for extended periods throughout the work shift
• Ability to lift and carry up to 50 pounds
• Ability to repeatedly walk up and down two flights of stairs throughout the work shift
• Ability to push, pull, and maneuver carts, speed racks, ingredient bins, dish racks, and kitchen equipment as needed
• Ability to bend, reach, twist, and move safely in confined kitchen workspaces
• Ability to work in a fast-paced environment for extended periods

Qualifications

• 2-3 years experience in upscale or fine dining restaurants
• Understanding of a multi-course service, including pace, wine progressions, and experience driven service
• Ability to display poise in a face paced environment
• Srtrong culinary acumen

Additional Requirements

• Availability to work nights, weekends, and holidays
• Food Handler's Certification
• Responsible Beverage Service certification

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance

People with a criminal record are encouraged to apply

• Minimum 5 years working as a server or equivalent
• Minimum 2 years in a Fine Dining environment
• Minimum 5 years in restaurant hospitality
• Understanding of a multi-course service, including pace, wine progressions, and experience driven service
• Ability to display poise in a face paced environment
• Srtrong culinary acumen

Ability to Commute:

• San Francisco, CA 94133 (Required)

Ability to Relocate:

• San Francisco, CA 94133: Relocate before starting work (Required)

Work Location: In person