Care Manager

Care Manager Position at Alegre Home Care

Alegre Home Care is seeking a compassionate, organized, and proactive Care Manager to join our team. The Care Manager plays a key role in ensuring clients receive exceptional care and customer service while serving as a liaison between clients, caregivers, and office staff.

This position combines client care management, caregiver support, community outreach, and business development. The ideal candidate is a strong communicator, enjoys building relationships, and is passionate about helping seniors and their families navigate home care services.

Key Responsibilities

Client Care Management

• Participate in handling and responding to client intake inquiries.
• Conduct initial client assessments and determine care needs.
• Develop individualized care plans in accordance with Alegre Home Care policies and procedures.
• Enter, update, and maintain care plans within the client management system.
• Monitor client satisfaction and ensure care plans remain effective and up to date.
• Communicate regularly with clients, family members, and designated contacts.
• Provide exceptional customer service and promptly address client concerns.

Caregiver Support & Supervision

• Review care plans and client needs with caregivers as necessary.
• Assist in supervising and supporting home care aides.
• Collaborate with scheduling staff to ensure appropriate caregiver-client matches.
• Conduct routine supervisory visits to monitor quality of care and caregiver performance.
• Assist with problem-solving and resolution of client or caregiver concerns.

Community Outreach & Business Development

• Attend networking events, community meetings, and industry functions.
• Build and maintain relationships with healthcare professionals, senior living communities, and referral sources.
• Support business development efforts to increase client referrals and community awareness.
• Oversee the Alegre Quick Care Program at Villa of San Mateo.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Strong organizational and time management skills.
• Proficiency with computers, digital tools, and administrative software.
• Ability to adapt to changing situations and solve problems effectively.
• Self-motivated, resilient, and able to work independently.
• Commitment to delivering outstanding customer service.

Preferred Qualifications

• Experience in home care, healthcare, senior services, or a related field.
• Supervisory or management experience.
• Knowledge of client care planning and care coordination.
• Associate or Bachelor degree preferred.

Requirements

• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Ability to travel locally for client assessments, supervisory visits, networking events, and community meetings.
• Ability to maintain confidentiality and professionalism when working with clients and families.

Work Schedule

• Monday to Friday
• 8 hour shift

Supplemental Pay

• Supplemental income

Benefits

• Paid time off
• Other