Case Manager Supervisor (52573)

Case Manager Supervisor

Salary Range $70,000.00 - $70,000.00 Salary/year Position Type Full Time Education Level 4 Year Degree

Position Summary:

The Case Manager Supervisor provides leadership and oversight to a team of Case Managers responsible for ensuring the safety, well-being, and permanency of children and families involved in the child welfare system. This role ensures compliance with the Florida Child Welfare Practice Model, guiding case managers in delivering trauma-informed, culturally responsive, and family-centered services. The Case Manager Supervisor plays a key role in achieving program goals, including reunification, placement stability, adoption, and permanency planning while upholding best practices in child welfare. The role focuses on strong supervision, team performance, and accountability by using data and metrics to guide decision-making, improve outcomes, and maintain compliance with all contractual and performance standards.

Essential Job Functions:

• Provide guidance and oversight to the case management team to ensure high-quality service delivery.
• Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.
• Participate in and lead case conferences, team meetings, and training sessions.
• Ensure staff adherence to HIPAA, Professional Ethics, Consumer Rights, and Confidentiality policies.
• Participate in performance improvement activities and uphold the mission, vision, and guiding principles of WestCare Foundation.
• Provide daily team huddles for oversight, direction, and support to assigned case managers.
• Lead regular team meetings to review data, performance metrics, and case progress.
• Review and approve key case actions including safety plans, placements, and court documentation.
• Promote accountability, professionalism, and teamwork within the unit.
• Conduct weekly one-on-one supervision sessions with each Case Manager.
• Encourage teamwork, open communication, and a commitment to excellence.
• Support onboarding, training, and ongoing development for new and existing staff.
• Provide consistent feedback, mentoring, and coaching to strengthen skills and performance.
• Recognize and reinforce positive performance and address issues promptly and professionally.
• Conduct timely Supervisor Consults and thorough Supervisor Reviews on cases, providing detailed feedback and ensuring that documentation reflects accurate case activity, quality of service, and engagement with families. Ensure these are documented in FSFN.
• Track compliance with required case activities, documentation timelines, and quality standards.
• Use data to identify trends, gaps, and opportunities for improvement.
• Partner with Quality Assurance and leadership to address findings and support performance improvement plans when needed.
• Ensure documentation, supervisory reviews, and case activities are timely and accurate in FSFN.
• Ensure court documentation is accurate, professional and filed within established Children Legal Services time frames.
• Meet or exceed all contractual, scorecard, and performance metrics.
• Monitor and manage unit performance across key measures, including:
• Children Seen Every 30 Days o Supervisor Reviews o Medical and Dental Compliance o Parent Engagement o Case Plan Updates and Safety Plan
• Review data weekly to identify red and yellow performance areas and collaborate with Case Managers on realistic plans to improve outcomes.
• Facilitate accountability discussions that focus on learning, growth, and shared responsibility rather than blame.
• Maintain organized calendars and ensure adequate coverage for staff in the field to balance workload and prevent burnout.
• Collaborate with internal departments, community partners, and the court system to support effective service delivery.
• Maintain clear, respectful, and professional communication at all times.
• Facilitate reunification efforts while maintaining concurrent planning for alternative permanency options.
• Perform other duties as assigned.

Qualifications

Essential Qualifications:

• Certification as a Certified Case Manager Supervisor in good standing by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified as a Child Welfare Professional.

Education:

• Master's degree in social work or a related field, with at least one (1) year of managerial experience in human services or child welfare programs; or
• Bachelor's degree in social work or a related field, with at least three (3) years of experience in human services or child welfare programs, including at least one (1) year in a managerial or supervisory role.

Working Conditions:

• Work is primarily performed in an office or community settings.
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.