Catering Service Manager

Catering Service Manager

Situated between vibrant Downtown Chicago and O'Hare International Airport, Loews Chicago O'Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Loews Hotels & Co is seeking a Catering Service Manager to provide outstanding levels of service in coordination and execution of catering business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Catering Service Manager partners with all hotel operating departments to ensure all related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Creative solution seeker that exercises flexibility to determine best outcome

Effective communicator, leading all interactions with empathy and professionalism

Forward thinker with an analytical approach to drive positive progress

Detail-oriented while maintaining a big picture focus

Masterful time manager, skilled in balancing multiple projects and deadlines

Veterans and military spouses encouraged to apply

Plan, coordinate and service all booked assigned Catering events

Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners

Build client relationships through maintenance of consistent, professional communication and support

Partner with Culinary and F&B Team on customized menu options

Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs

Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process

Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs

Prepare impactful group resumes containing all relevant event information needed for successful operational execution

Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments

Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings

Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents

Accurately forecast and report out on group food and beverage spend

Oversee group room block performance, and report out on rooms utilization

Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals

Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings

Responsible for soliciting client's for feedback on Meeting Planner Survey

Other duties as assigned

College degree in related field

Ability to sit or stand for extended periods

Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role

Knowledge of hotel operational departments

Must be able to partner effectively with clients, guests, and all levels of hotel staff and management

Must be able to work a flexible schedule, including weekends and Technical systems

Proficient Microsoft Office Suite

Delphi experience preferred; Diagramming software experience preferred

Salary range for this position, based on experience, is $53,100.00 to $66,400.00.

This position is eligible for a performance-based incentive program.