Client Care Coordinator

Customer Service Representative

Duties and Responsibilities:

Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.

Serve as the first point of contact for customers visiting the office, providing exceptional service and support.

Apply conflict-resolution techniques to effectively address and resolve customer issues.

Assess customer needs and translate them into appropriate solutions.

Provide general office support by processing print jobs, scanning, faxing, and related tasks.

Organize and prepare correspondence related to association business.

Provide reception coverage as needed.

Perform other duties as assigned.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation:

$16 to 18.00/hr; direct experience is highly considered.

Location:

17220 N Boswell Blvd., #140, Sun City, AZ 85373

Customer-focused mindset with a strong commitment to delivering high-quality service.

Ability to communicate clearly, professionally, and effectively via phone, email, and in person.

Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).

Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Strong attention to detail with excellent organizational and time-management skills.

Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.

Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.

Ability to work effectively with others in person and in group settings.

Strong ability to prioritize tasks, manage time, and meet deadlines.

Ability to interpret verbal and written instructions at a proficient level