Clinical Courier

Position Purpose

Under the direction of the Lab Leadership, this position sorts, picks up and transports laboratory specimens and some patient related items within Renown Health System and the community physician offices. This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel. This position is expected to deliver very good customer service and interact directly with laboratory leadership and escalate client issues, updates, and/or complaints as needed.

Nature and Scope

This position is challenged by multitasking an ongoing variety of customers with concerns and needs which require attention and a timely response. The incumbent will often deal with situations that are extremely sensitive in nature. It is imperative that they be treated with tact, diplomacy, confidentiality, and care. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership.

This position provides pick-up and delivery services for several departments within Renown Health, as well as community provider offices. The incumbent will receive, sort, and distribute lab specimens, supplies, mail, various documents, and medical reports to such locations. The incumbent may be required to perform other related duties and work overtime.

The incumbent must possess the ability to sort, prioritize, and organize items to be delivered or picked up on routine delivery routes or as "STAT" calls. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request, and understand when a situation requires escalation to a department leader.

Incumbent will be required to operate a motor vehicle and abide by all state laws concerning traffic and safety. Must meet insurance requirements for good driving record. Incumbent must ensure that the vehicle is clean and in safe operating order at all times. Any deficiencies must be reported to a department leader immediately. Must be able to understand layout of the community and use a map of GPS device to locate non-routine locations.

Incumbent must demonstrate the desire to promote a caring environment as well as maintain a polite, positive attitude while dealing with customers of all ages, social, cultural, and economic backgrounds.

Minimum Qualifications

Education: Must have working-level knowledge of the English language, including reading, writing, and speaking English. Associates or bachelor's degree preferred.

Experience: Applicants with related experience will be given preference. Customer Service Experience preferred.

License(s): Ability to obtain and maintain a valid State of Nevada Driver's license and to pass Renown Health's Department of Motor Vehicles Report criteria.

Certification(s): None.

Computer / Typing: Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.