Clinical Services Director (DON) (RN)

Senior Living Community Supervisor

Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating Resident Care Assistants.

Supervise the resident care team of the community that includes the following positions:

• Medication Services Technicians
• Care Assistants

Responsible for meeting budget goals, expenses and established care thresholds for the resident

The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

• Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained
• Evaluates medication orders and translates them for Medication Services Technicians and residents as needed
• Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed
• Provides in-service training for resident assistants on a routine basis and one-to-one training as needed
• Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
• Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
• Creates and maintains resident care communication system to ensure quality care on each shift
• Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
• Monitors centrally stored medication system
• Develops resident care policies and protocols as needed
• Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
• Provides first aid to residents when needed
• Communicates with physicians and families on resident's change of condition or incident
• Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy
• Assesses residents for needed medical intervention and arranges medical visits to doctor's offices or emergency room
• Maintains current resident emergency records with up-to-date information
• Monitors the emergency call system and ensures staff responds appropriately
• Supervises resident meals and monitors for appropriate diets
• Assists with emergencies and with safety instructions for residents such as fire drills, etc.
• Maintains current knowledge of state and local regulations, ensuring community compliance
• Answers telephones, assists visitors and gives tours to prospective residents
• Performs duties as manager on duty on a rotating basis
• Conducts work tasks safely and in compliance with the community safety program
• Provides effective and courteous service to all residents, guests and co-workers
• Performs other related essential duties as required
• Attend in-service training and workshops and meetings as required.
• Promote and protect the rights of each resident

Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team

• Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
• Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
• Communicate information that supports team and company performance and communicate reasons for decisions
• Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
• Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
• Perform various related essential duties as required by the vice president or by the Anthem home office

Participate in team activities, meetings and practices

• Actively build productive relationships with others
• Practice "conversations for action" to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
• Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
• Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
• Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
• Engage in conversation to understand the conditions of satisfaction of job duties:
• Identify shared understanding of desired outcomes
• Initiate regular conversation to ensure outcomes are met

Display behavior that supports the Anthem mission, vision, values and policies

• Consistently perform position responsibilities in a professional and ethical manner
• Build knowledge and remain current on information, results and/or news related to the clients' business that may impact revenue generation, quality of care or the business and professional relationship with the client
• Pursue job-related professional development
• Monitor own work performance and adjust; seek help as needed to fulfill job duties
• Understand and follows company and department policies and procedures
• Understand and adhere to all laws governing team member and resident rights
• Protect confidential information of team members, residents and vendors
• Conduct work tasks safely and according to the community safety program
• Show eagerness and flexibility completing other duties as assigned.

A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor's degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

• Knowledge of:
• Infectious disease control policies
• Personal hygiene and cleaning procedures and the use of cleaning materials
• Policies and procedures concerning resident care and of administering the procedures correctly
• Record keeping duties that must be performed regarding residents
• Prospect evaluation methods
• Principles of organization and functions of a retirement community
• Motivation and coaching team members
• Procedures for monitoring budgets
• Modern office practices and procedures
• Typing, word processing, telephone etiquette and procedures and use of standard office equipment
• Terminology used within the department
• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
• Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies

Work style Characteristics:

• Integrity honest and ethical
• Cooperative pleasant with others, good-natured and cooperative
• Dependable reliable and responsible, fulfilling duties
• Team player works through processes and with others to accomplish goals
• Attention to Detail careful about detail and thorough in completing work tasks
• Concern for Others sensitive to other's needs and feelings; helpful and understanding
• Adaptable/Flexible open to change (positive or negative) and to variety in the workplace
• Stress Tolerance accepts criticism and deals calmly and effectively with stress situations
• Independent develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks
• Initiative willingness to take on challenges and responsibility
• Leadership willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve
• Accountability - understand the need to achieve targets and goals of the department
• Achievement/Effort establish and maintain personally challenging achievement goals and exert