Community Case Manager

Community Case Manager

Behavioral Health

5901 ZUNI RD SE

$21.15 - $30.13

September 29, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.

DUTIES AND RESPONSIBILITIES

• Conducts initial client interviews and gathers case histories to assess needs, addiction severity, and appropriate levels of care.
• Coordinates with community agencies to schedule and support client participation in treatment and support programs.
• Supports the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
• Provides case management services by identifying needs and makes appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
• Establishes and maintains relationships with community partners and professionals to facilitate client support and service delivery.
• Collaborates with families, justice system personnel, and community resources to support client progress.
• Transports clients to appointments and other service providers as needed.
• Maintains accurate and timely case documentation, including case notes and reports.
• Prepares case files for regular review and participate in quality assurance processes.
• Delivers program-related services in residential, community, and correctional settings.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Criminal Justice, Psychology, Sociology, or a related field.
• One (1) year of work experience in criminal justice, social work, counseling, or a related field.

SUPPLEMENTAL INFORMATION PREFERENCES

• Licensed Substance Abuse Associate (LSAA) preferred.

SCREENING AND COMPLIANCE

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.
• All positions may be required to work various shifts and scheduled per department needs.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

WORKING CONDITIONS

• A majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of work and operating of a vehicle.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Worker may handle first aid and oxygen equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.