COO Hospital Scheduling Operations

COO Of Hospital Scheduling Operations

Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a COO of Hospital Scheduling Operations for our HCA Healthcare team where excellence creates excellence. This role will be based in Nashville, TN.

The Chief Operation Officer (COO) of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS). This role integrates enterprise strategy with operational execution, ensuring alignment with organizational objectives while delivering efficient, high-quality, patient-centered scheduling services.

Leads large-scale, multi-site operations and drives performance through process optimization, technology enablement, and workforce management strategies. Accountable for service delivery across the scheduling continuum, including contact center integration, patient access, and staffing coordination.

Supervisor: CEO, Contact Center Operations

Supervises: Operations leaders and Process Leadership Teams

Duties (included but are not limited to):

Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS

Drive innovation in scheduling models, workforce optimization, and automation

Expand centralized scheduling capabilities and shared services

Partner with executive stakeholders on growth and scalability initiatives

Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality

Monitor and achieve key performance indicators including access, utilization, and satisfaction

Standardize workflows, policies, and controls

Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation

Advance scheduling technologies, automation, and digital tools

Utilize analytics to drive performance and decision-making

Implement continuous improvement practice

Build and develop high-performing teams

Establish a culture of accountability and service excellence

Lead succession planning and leadership development

Ensure appropriate staffing models and competencies

Deliver consistent, high-quality patient and physician experiences

Collaborate with hospital and clinical leadership

Drive patient experience improvements across scheduling touchpoints

Education:

• Bachelor's degree required
• Master's degree preferred

Experience:

1015+ years of healthcare operations leadership experience

Experience leading large, multi-site or shared services organizations

Background in hospital operations, scheduling, or workforce management preferred

Executive leadership and operational management

Strong communication and stakeholder engagement

Financial and analytical acumen

Experience with process improvement and OR process flow

Familiarity with access management, capacity planning, or customer/patient experience strategies preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a COO Hospital Scheduling Operations. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.