Crisis Intake Case Manager

Crisis Intake Case Manager

Phoenix, AZ

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyoneno matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day.

Crisis Intake Case Manager

Location: Phoenix, AZ Schedule: In Person - 3/12s (Sun -Tues, 1:00PM-1:30AM) Competitive Pay + Full Benefits

MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis interventionno mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment.

This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.

Why Choose MIND 24-7?

Mission-Driven Work Be the "always open front door" to mental health care

High-Impact Role Directly influence safe care placement and patient stabilization

Team-Based Care Model Partner with BHMPS, Therapists, BHTs, and clinical leaders 24/7

Crisis Setting Structured, on-site care in a controlled environment

Career Growth Join a rapidly expanding behavioral health organization

Your Role & Impact

Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports

Perform suicide and safety risk screenings in alignment with program protocols

Present intake findings clearly to the multidisciplinary treatment team

Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff

Provide patients and families with program orientation and care expectations

Support discharge planning, case management, and social determinant resource recommendations

Maintain accurate and timely documentation in the electronic health record

Communicate professionally with referral sources and internal teams

Utilize trauma-informed de-escalation techniques in high-stress situations

Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols

Travel between clinic locations as needed to support patient care operations

Strictly adhere to HIPAA regulations and all company compliance standards

Attend required supervision and complete ongoing clinical training

What We're Looking For

High School Diploma (required) Bachelor's in Psychology (preferred) 4+ years behavioral health experience Experience in crisis stabilization, psychiatric, or behavioral health settings (required) Level 1 Fingerprint Clearance Card (or ability to obtain upon hire) CPR certification (or willingness to obtain upon hire) SafeClinch or equivalent de-escalation training (or willingness to complete) Strong assessment, interviewing, and documentation skills Ability to remain calm, compassionate, and professional in high-stress environments Proficiency with EHR systems and basic computer applications Commitment to trauma-informed care and patient dignity

To support you in this essential work, we offer a benefits package grounded in empathy, including medical, dental, vision, life, and disability insurance. We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge. As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong. If you are ready to take ownership of your impact and help us do great things, we invite you to apply today.