Customer Account Executive Senior Analyst (Onsite)

Customer Account Executive

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

In the Customer Account Executive opportunity you will manage global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position works in a primarily onsite capacity, work location can either be Chula Vista, CA or Foley, AL. Work hours will be Monday - Friday, Day-Time Shift 5:30AM 2:00PM PST

Please note:

• You could be re-assigned to alternate days/work hours depending on business needs
• You will be required to sign up for rotating additional shifts over holidays/weekdays
• You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs
• Relocation assistance maybe available

What You Will Do

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about the organization's products or services, manage customer accounts, and address customer concerns
• Liaison with both Engineering & UTAS MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide references to customers in publications materials and secondary sources of information
• Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met
• Provide after-sales support for client contracts to ensure customers satisfaction
• Perform duties related to overall customer service and account management
• Provide support to the sales team with regard to customer concerns and visits
• Coordinate with sales reps to identify inside sales opportunities
• Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers
• Consistently, customer service needs to identify patterns and maintain quality

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience

Qualifications We Prefer

• Manufacturing processes experience
• Ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Microsoft Office applications including use of MS Dynamics, Access & PowerPoint
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system application experience
• Effective communication skills in multiple languages

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

WE ARE REDEFINING AEROSPACE

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Apply now and be part of the team that's redefining aerospace, every day.