Customer Experience Specialist Harley-Davidson (Sales & Appointments)

Customer Experience Specialist National City Harley-Davidson

Location: National City, CA Department: Sales Job Type: Full-Time

About Us

National City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you're competitive, energetic, and ready to growthis is the opportunity for you.

Position Overview

We're hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You'll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets.

What You'll Do

• Make 100+ outbound calls daily to leads and opportunities
• Send 60+ emails and 60+ texts per day
• Set and confirm appointments for showroom visits
• Ensure 100% follow-up on all sold customers
• Log all activity in CRM accurately and consistently
• Work directly with sales managers to drive appointment show rates
• Maintain daily checklist and accountability to performance metrics
• Participate in weekly training and continuous improvement

What We're Looking For

Strong communicator with confidence on the phone

High energy, competitive mindset, and accountability

CRM or call center experience preferred

Ability to handle high volume activity daily

Team-oriented with a drive to win

Retail, hospitality, or sales background is a plus

Pay & Perks

$18/hour (Target base ~$3,000/month)

Commission plan based on appointments shown and units sold

Earning potential: $60K$80K+

Employee discounts on motorcycles, gear, and parts

Career growth opportunities across Wise Riders group

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes

Harley-Davidson University Training and Certification

Career Advancement Opportunities within Wise Riders

Team-driven, performance culture