Customer Success/Delight Analysts

Sparktek San Jose, CA Sales and Retail Posted 3 days ago

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Customer Success/Delight Analyst

Location: Houston, TX (Onsite) Duration: Long Term

We are looking for customer success from a digital media background who has experience in ads, Google Ads, Meta Ads, social media ads. Need to provide support to clients via phone, email, or chat and do upselling.

Required:

Self-service support
Platform Access / Supplier Login
In platform issue resolution (Onsite/Offsite)
Track KPI performance
Identify under pacing / areas for optimizations
Track performance pre and post recommendation
Salesforce input
Creating cases
Logging troubleshooting calls/issues in Chatter
Proactive support
Identifying upsell
Bid optimization
Offshore will review campaign and provide recommendations
Offshore will contact suppliers through email for implementation
Offshore will close Salesforce case once optimizations are sent

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