Delivery Dispatch & Routing Coordinator

DeliveryDispatch&RoutingCoordinator

Department:Retail

FLSAStatus:Non-Exempt

ReportsTo:DeliveryOperationsManager

SupervisoryResponsibilities

Providesday-to-dayoperationalcoordinationandoversightforHomeDeliveryDriversrelatedtorouting,dispatch,compliance,andcustomerserviceexecution.Thisroledoesnothaveauthorityoverhiring,termination,compensation,orformaldisciplinaryaction.

ReportingStructureandFunctionalAlignment

• OrganizationalRetailReportingLine:
• Delivery Operations Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth

PositionSummary

TheDeliveryDispatch&RoutingCoordinatorsupportsretaildeliveryoperationsbycoordinatingdeliveryroutes,monitoringreal-timedeliveryactivity,servingastheprimarypointofcontactfordelivery-relatedcustomercommunication,andensuringcompliancewithcompanypoliciesandNevadacannabisdeliveryregulations.Thisroleisresponsibleforroutingoptimization,METRCmanifestsupport,documentationaccuracy,drivercommunication,anddeliveryperformancemonitoringtoensuretimely,compliant,andcustomer-focusedhomedeliveryoperations.

EssentialDutiesandResponsibilities

DispatchandRoutingOperations

• Coordinateandassigndailydeliveryroutesbasedonefficiency,proximity,orderpriority,anddriveravailability.
• UtilizeroutingsoftwareandGPStrackingtoolstooptimizedeliveryschedules.
• Monitorreal-timetrafficanddeliveryconditionstoadjustroutesasneeded.
• Communicateroutechanges,deliveryupdates,andoperationalinstructionstodriverspromptly.
• Updateroutechangesanddeliverydetailswithinrequiredsystemsandmanifests.
• Maintainaccuratelogsrelatedtodeliveries,driverschedules,routechanges,andserviceissues.

CustomerCommunicationandSupport

• Serveastheprimarypointofcontactforcustomerinquiriesrelatedtodeliverystatus,delays,ororderconcerns.
• Provideproactivecustomercommunicationregardingestimateddeliverytimesandchanges.
• Addressandresolvedelivery-relatedcustomercomplaintsinaprofessionalmanner.
• Coordinatewithsalesandsupportteamstoenhanceoverallcustomerexperience.

ComplianceandOperationalSupport

• Ensuredeliveryoperationscomplywithcompanypoliciesandapplicablecannabisdeliveryregulations.
• AssistinthegenerationandmaintenanceofMETRCtransfermanifestsforhomedeliveries.
• Ensurerequireddeliverydocumentation,includingsignedmanifestsandreceipts,isaccuratelycompletedandretained.
• Assistwithonboardingandtrainingofnewdeliverydriversonroutingproceduresandexpectations.
• Collaboratewithfleetmanagementtoreportvehiclemaintenanceorsafetyconcerns.
• Analyzedeliveryperformancedataandidentifyopportunitiesforoperationalimprovement.
• Performotherdutiesasassigned.
• Alldispatch,routing,documentation,customercommunication,anddelivery-relatedactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

ScheduleandWorkHours

Thispositionrequiresaflexibleschedule,includingevenings,weekends,andcoverageforvacantshiftsoremergencysituationsasneeded.

TechnologyandEquipmentRequirements

Positionrequirestheuseofapersonalcellulardevice,inaccordancewithcompanypolicy,toperformjobdutiesusingrequiredapplications,includingbutnotlimitedto:

• Samsara
• Fleetio
• OnFleet

ComplianceandContinuingEligibility

Employmentiscontingentuponongoingcompliancewithcannabisregulations,companypolicies,andmaintenanceofallrequiredlicenses,permits,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

EqualEmploymentOpportunityStatement

TheCompanyisanEqualEmploymentOpportunityemployer.Employmentdecisionsaremadewithoutregardtorace,color,religion,creed,sex,sexualorientation,genderidentityorexpression,age,nationalorigin,ancestry,disability,medicalcondition,geneticinformation,maritalstatus,militaryorveteranstatus,oranyotherstatusprotectedbyapplicablelaw.

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleteallrequiredbackgroundchecks.
• MustbeabletoobtainandmaintainavalidMarijuanaEstablishmentAgentRegistrationCardandanyrequiredlocalorjurisdictionalworkcards.
• Validdriverslicenserequired.
• Previousexperienceindispatch,logistics,routing,orcustomerservicepreferred.
• Strongorganizationalskillsandattentiontodetail.
• Abilitytocommunicateclearlyandprofessionally,verballyandinwriting.
• ProficiencywithWindows-basedsoftware,routingapplications,point-of-salesystems,andstandardofficeapplications.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered.

WorkEnvironmentandPhysicalRequirements

Thispositionworksinenvironmentswherecannabisproductsarepresentandmayincludeexposuretomarijuanaodorandplant-relatedairbornedust.

Physicalactivitiesmayincludestanding,sitting,walking,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).

All essential job functions must be performed with or without reasonable accommodation, in accordance with applicable law.

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Salary