Dental Office General Manager

General Manager Affordable Dentures & Implants

Location: 241 FM1382 Ste 319, Cedar Hill, TX 75104 Salary: $65,000 per year + performance bonus

Job Purpose

The General Manager is the leader of the Affordable Dentures & Implants office and is responsible for driving overall operational, financial, team, and patient experience performance. This role provides day-to-day leadership to the office team and on-site laboratory while ensuring a high standard of patient care, compliance, efficiency, and service.

The ideal General Manager is an energetic, results-oriented leader with a strong work ethic, excellent communication and treatment presentation skills, sound business judgment, and a genuine commitment to developing people and delivering an exceptional patient experience.

General Duties & Responsibilities

Office Operations & Patient Experience

• Lead the day-to-day operations of the dental office, ensuring an efficient, professional, and welcoming environment.
• Oversee scheduling, patient flow, consultations, and overall patient experience.
• Resolve patient concerns and complaints professionally and with a patient-first approach.
• Ensure the office and property are clean, organized, well-maintained, and appropriately stocked.
• Open and close the office as needed.
• Maintain compliance with HIPAA, OSHA, patient chart requirements, and other applicable regulations.

Team Leadership & Development

• Lead, motivate, and develop the office team to achieve operational, financial, and patient experience goals.
• Hire, onboard, train, and develop team members to ensure they are fully equipped to perform their roles.
• Monitor team performance and provide coaching, feedback, and disciplinary action when appropriate.
• Foster a positive, collaborative culture focused on accountability and delivering an exceptional patient experience.
• Keep doctors informed of key practice activities, challenges, opportunities, and successes.

Laboratory Oversight

• Supervise the on-site laboratory, including quality, production, efficiency, maintenance, and cleanliness.
• Partner with the laboratory and office teams to ensure timely, high-quality patient outcomes.

Financial & Administrative Management

• Ensure daily revenue reports are accurate and submitted timely.
• Ensure daily bank deposits are completed.
• Monitor and manage office expenses, including payroll, dental supplies, and advertising.
• Submit invoices to Accounting on a weekly basis.
• Manage petty cash and provide required reporting to Accounting.
• Submit payroll information accurately and on time for all office team members.
• Monitor office performance and take action to improve financial and operational results.

Educational Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

General Knowledge, Skills & Abilities

• Minimum of 3 years of management experience; healthcare, dental, retail, or other customer-focused environments preferred.
• Strong leadership, communication, interpersonal, and relationship-building skills.
• Excellent organizational and administrative abilities with strong attention to detail.
• Strong analytical and problem-solving skills with the ability to make sound business decisions.
• Results-oriented with the ability to set priorities, manage competing demands, and meet deadlines.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong verbal, written, and listening communication skills.
• Proficient in Microsoft Office, including spreadsheet and word-processing applications, as well as email.
• Ability to collaborate effectively with doctors, team members, senior leadership, and cross-functional partners.
• Demonstrated commitment to delivering an exceptional patient experience and developing high-performing teams.