Deposit Operation Specialist

Credit Human Headquarters San Antonio, TX 78215, USA

Description

We are seeking a Deposit Operation Specialist for the Deposit Services & Operations Deposit Operations Department.

The Deposit Operations Specialist supports enterprise?wide back?office functions by ensuring accurate processing, maintenance, and servicing of deposit accounts. The role handles multi?channel requests (online banking, account opening, ServiceNow, Bill Pay, P2P, Cashback+, overdraft reinstatement), maintains precise records, supports new accounts, and resolves Tier II/III issues. It requires strong communication, adherence to procedures, and expertise in systems like Symitar, Synapsys, Synergy, and related platforms.

If you have a passion for operational excellence, a sharp eye for detail, and confidence navigating complex systems you should apply right away!

Highlights:

Work across multiple systems to process deposit functions accurately while following clear procedures and quality standards.

Support smooth operations by tracking, monitoring, and completing support requests with strong attention to turnaround times.

Deliver excellent service to internal and external members through phone, email, web messaging, and other channels.

Collaborate closely with peers to stay organized, communicate effectively, and elevate issues when needed.

Help strengthen the team by providing training to new or current staff as directed by leadership.

Grow your expertise through required compliance training and ongoing development in role?specific processes and systems.

Experience:

Required

Minimum 1-year experience with a financial institution

Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat Pro

Preferred

Minimum 1-year experience with back?office operations

Experience with Symitar, Meridian Link, Lumin, Payveris, Temenos, Synapsys, ChexSystem, Harland Clarke, Microsoft Word, Excel and Outlook

Education:

Required

High School Diploma or Equivalent

Skills & Knowledge:

Required

Attention to detail and accuracy

Strong communications skills (verbal & written)

Ability to work independently

Possess time management skills

Ability to multi?task

Self?motivated

Strong listening and organizational skills

Possess service?oriented mindset/excellent customer service skills

Possess openness to feedback

Ability to work with diverse groups of people, both internal and external, and build a positive working relationship

Computer skills to include MS Outlook, Word, Excel

Ability to use mathematical calculations (multiplication, division, percentage)

Reliable

Knowledge of credit union compliance, policies and procedures

Preferred

Schedule: Monday?Friday, 8:30 am?5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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