DEPUTY STATE CENTRAL REGISTER ADMINISTRATOR

Deputy State Central Register Administrator

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Deputy State Central Register Call Center Administrator. Subject to management approval, this position will manage and direct operations for a specified shift for the Department's 24 hour/7 day per week Child Abuse and Neglect Hotline and will oversee assigned Call Center Team Supervisors. Additionally, the position will develop strategies and monitor activities to ensure the consistent application of child protection policies and procedures involved in the reporting, evaluation, and retrieval of child abuse and neglect information. This position provides a great opportunity for someone with strong management capabilities who wants to help ensure that the most vulnerable among us are protected.

DCFS provides a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite all qualified applicants to apply to join our innovative team to make a positive difference in the lives of children and families.

Essential Functions:

• Serves as Deputy State Central Register Administrator.
• Serves as full line supervisor.
• Possesses significant authority to function in the capacity of the Deputy Director to determine and implement a specific course of action with regard to child protection issues.
• Develops and implements a program of staff development and training for subordinate staff.
• Provide extensive input and makes recommendations regarding annual budget plans for SCR as a whole.
• Performs other duties as required or assigned which are reasonably within scope of the duties enumerated above.

Minimum Qualifications:

• Requires an MSW or master's degree in a related human services field.
• Requires four years of progressively responsible administrative experience in a child welfare/child protection field.

Preferred Qualifications:

• 3 years of experience supervising professional staff.
• 2 years of managerial experience in a professional setting within a public or business organization.
• 3 years of professional experience in a call floor environment.
• Professional experience working in a 24 hour/7 day per week operation.
• Professional experience in staff development and training.
• Professional experience in the development of strategies for effective program operation.
• Professional experience in multi-tasking with multiple system applications.

Conditions of Employment:

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties.
• Requires appropriate, valid driver's license.

About the Agency:

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.