Destination Sales Executive

Job Description

Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative. Gets involved in community-based organizations in order to position property for group/catering sales opportunities. Meets with walk-in clients and qualifies lead for account/sales manager. Builds and strengthens relationships with existing and new customers to enable future bookings. Attends and facilitates pre-planning visits to establish consistent customer communication. Greets site clients and escorts overnight guests to their rooms. Acts as Personal Concierge to client while on site to help coordinate any special requests. Assists with all transportation requests for sites and meets client upon arrival. Entertains customers by showing them the property and key locations surrounding the property. Provides after-hours entertaining for customers. Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client. Coordinates and delivers amenities and welcome note to guest rooms. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations. Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics). Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.