Director, Client Services Implementation

Director, Client Services Implementation

This position is responsible for the Patient Services program implementations (Hub, Patient Assistance Programs, Copay/Affordability Programs, and Direct-to-Patient Programs, including Standards Best Practice and Recommendations, and steps for all new and existing (where applicable) Patient Services programs under the direction of the Senior Director, Head of Implementations. The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes.

Essential duties and responsibilities include implementing and managing new client Patient Services programs, managing client relationships during the implementation, tracking and managing relevant internal work streams to maintain project discipline, working with all required internal departments and personnel to set up clients for implementation and operations, creating implementation documentation for the client's program, approving system requirements documentation, coordinating internal and external reviews of all implementation documentation, planning, organizing and coordinating various projects, programs and services as needed, demonstrating a commitment to diversity, equity, and inclusion, and all other duties as assigned.

Expectations of the job include travel (10-20% based on the location of the client and/or required client meetings) and working 40-50 hours per week, 5 days of the week.

Minimum knowledge, skills and abilities include a bachelor's degree, 5-6 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company, including implementation of Patient Services programs or management of complex Patient Services Programs, and pharma client management, intermediate proficiency in Microsoft applications, and experience with leveraging AI for process efficiency opportunities.