Director, Marketing Operations

Director Of Marketing Operations

This is a hybrid position. 3-4 days per week in the office in West Chicago, IL or Southfield, MI are required. We are seeking a detail-oriented and execution-focused Director of Marketing Operations to support the SVP, Client Service on a confidential strategic client engagement. This role will help drive operational discipline across invoicing, client approvals, project status management, budgeting, and forecasting.

Responsibilities:

• Client Invoicing & Financial Operations
• Approval Management & Governance
• Project Management & Status Reporting
• Budgeting, Forecasting & Business Visibility

Qualifications:

• 5+ years of experience in marketing operations, account operations, client service, finance operations, project management, or a related role.
• Experience managing invoicing, approvals, budgeting, forecasting, or operational reporting in a client-facing environment.
• Strong attention to detail with the ability to review financial documentation and identify discrepancies or missing information.
• Excellent communication and stakeholder management skills, including comfort engaging directly with client contacts.
• Proven ability to manage multiple priorities, track details, and drive follow-through in a matrixed organization.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint; experience with project tracking or financial systems preferred.

Key Competencies:

• Operational discipline and process ownership
• Invoice accuracy and financial accountability
• Client-facing communication and issue resolution
• Project management, status reporting, and follow-through
• Budget tracking, forecasting support, and analytical thinking
• Cross-functional collaboration and executive support

What Success Looks Like:

• Invoices are accurate, supported, approved, and submitted through a clear and consistent process.
• The client has a reliable point of contact for billing questions, approvals, and status updates.
• Leadership has timely visibility into project status, financial progress, forecast impacts, and open decisions.
• Risks, blockers, and approval gaps are identified early and managed with clear ownership and next steps.
• The engagement operates with strong process consistency, documentation, and client confidence.

Compensation Range: USD $121,315.00 - USD $174,300.00/Annually.