Director of Ecommerce

Jackson James Phoenix, AZ Management Posted 1 days ago
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Job Description

Director of eCommerce- Full Time - Phoenix, AZ


The Company

This is a role with a hyper growth DTC brand in the home goods space. They have been recognised as one of the fastest-growing private companies in the US. With their main focus through DTC and Amazon, they already have a loyal national customer base.


The business is scaling quickly and building out its eCommerce leadership.


The Role

The Director of eCommerce will play a central part in the brand's next stage of growth. It's a hands-on, build-focused position rather than one about keeping things ticking over. The ideal person knows Shopify inside out, has a track record of lifting conversion and order value, and spots commercial opportunities before others do. You'll be measured on results, not activity.


What You'll Be Responsible For

Shopify (main focus)

  • Owning the end-to-end site experience and customer journey.
  • Driving up conversion, AOV and attach rate through bundles, upsells and cross-sells.
  • Leading a structured CRO and testing programme, with particular attention to mobile and checkout.
  • Planning and executing promotions quickly and accurately.

Amazon

  • Strengthening listings, search visibility and catalogue structure.
  • Tracking channel profitability and contribution margin closely.
  • Finding room to scale without eroding margin, while keeping the account in good health.

Retention

  • Overseeing email and SMS performance to grow LTV and repeat purchase.
  • Making sure CRM campaigns line up with paid media plans and stock levels.
  • Holding the retention team to clear revenue targets.

Performance

  • Owning core metrics including conversion rate, AOV, ROAS and contribution margin.
  • Leading weekly performance reviews, finding what's holding growth back, and fixing it.


What You'll Bring

  • Deep Shopify expertise.
  • A proven record of scaling a DTC brand.
  • Hands-on Amazon Seller Central experience.
  • Klaviyo or HubSpot for SMS/Email Marketing


Benefits

  • Health, Medical, Dental
  • 401k Match
  • Employee Discounts
  • Life Insurance
  • Plus many more


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