Director of Operations - Luxury Home & Garden

Senior Operations Leader

Our client is a premium, manufacturer of bespoke, made-to-order structures for high-end residential and specialty commercial markets, known for precision engineering and a considered, white-glove customer experience. With manufacturing based internationally and a fast-growing US operation shipping, warehousing, and installing nationwide, the company is entering its next phase of growth and is looking for a senior operations leader to build the infrastructure to match. This is a newly created, high-impact leadership role reporting directly to a senior executive.

Responsibilities include:

• Own the full US operations lifecycle: importation, customs compliance, warehousing, inventory planning, nationwide logistics, on-site delivery, installation, and post-install customer care.
• Reduce the current order-to-installation timeline by proactively managing permitting, approvals, and site readiness with customers, rather than waiting on them.
• Redesign installation team scheduling and workflows to increase throughput and reduce travel and operating costs across a nationwide field team.
• Build a more structured, transparent communication cadence across the customer journey, from order through installation and aftercare.
• Assess, coach, and develop a high-performing operations team, including field and office-based staff.
• Strengthen collaboration with sales leadership on handoffs, shared customer context, and communication protocols.
• Partner closely with the international parent business to absorb and adapt best practice.
• Hold full P&L accountability for US operations.
• Travel approximately 25%+ of the time to installation sites and customer locations across the US, with occasional international travel.

Required qualifications include: