Director of Slug Support

Director of Slug Support

Under the direction of the Associate Dean of Students (ADOS), Student Support Programs, the Director of Slug Support oversees the daily operation of the Slug Support case management program. The incumbent oversees the intake and referral process using professional expertise in counseling, student advocacy, and crisis management to evaluate and triage appropriately including referring cases to Slug Support case managers, collaborating with campus partners, and communicating about timely student situations to the ADOS as needed. The Director supervises a team of case managers, providing leadership in performance management, priority setting, and day-to-day operations. They foster a supportive team environment through ongoing mentorship, coaching, and professional development to ensure high-quality, student-centered services. In addition, the Director oversees Slug Support training and outreach for campus staff and the broader university community. This includes providing consultation for students who may benefit from additional support, as well as delivering presentations and sharing information about Slug Support during Orientation and other key campus events. The Director works directly with students referred by various campus partners to help resolve complex situations and advocate on their behalf, fielding calls, emails and referrals regarding coordinating responses and services for individual students. The Director stays up to date on national best practices and participates on various student support committees. The Director also supports the activities, programs, and services associated with the functions of the Dean of Students office.

Budgeted Salary: $90,000 - $99,000 / Annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Fri Shift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: Non-Represented Job Code Classification: 004568 (STDT LIFE DEVT SUPV 2) - Grade 21 Travel: Never or Rarely

Job Duties

• 25% - Direct Student Advocacy and Coordination of Responses to Students in Distress
• 20% - Intake and Crisis Support
• 20% - Program Support and Development
• 15% - Direct Supervision
• 10% - Program Coordination and Assessment Support
• 10% - Professional Development, Outreach, and Education

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated experience in crisis management, crisis intervention, and case management with college students and/or emerging adults.
• Demonstrated leadership in cultivating and sustaining effective working relationships across students, staff, and faculty to support holistic student success.
• Demonstrated ability to design and deliver training curricula, prevention and psychoeducational programming, outreach initiatives, and presentations for diverse audiences including students, faculty, staff, families, deans, and department chairs.
• Demonstrated commitment to and experience working with students from a broad variety of perspectives, backgrounds and experiences including racial, gender, and religious identities.
• Excellent interpersonal, cultural competence, and conflict resolution skills.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
• Demonstrated ability to work effectively and collaboratively within a multidisciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off-campus health care providers, law enforcement, and the courts.
• Demonstrated ability to review, understand, and effectively apply complex policies and laws.
• Proven ability to initiate and coordinate campus and community services for students. Including connecting students to comprehensive programs on campus to help them succeed, to advocate on their behalf in extenuating circumstances, and to assist them in understanding and accessing resources available to them.
• Demonstrated experience coaching and supervising professional staff in a case management setting, including providing clear performance management, setting priorities, and supporting day-to-day operations.
• Ability to exercise sound judgment in communication and conduct, understanding the importance of tone, timing, and presence in building trust, maintaining credibility, and advancing collaborative student support efforts.
• Demonstrated ability to implement, and assess programs through ongoing data collection and evaluation and reporting.

Preferred Qualifications

• Master's degree in Social Work, Counseling, Public Health, or related field.
• Advanced knowledge of Student Affairs / Student Life specialization.
• Direct experience working on a college campus with undergraduate and graduate students in a health or mental health setting.

Special Conditions of Employment

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs.
• If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work a variable schedule.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to provide proof of negative TB test.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
• Ability to travel to multiple work locations on and off campus.
• Ability to travel within a defined regional or service area.
• Ability to travel nationally.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment.
• Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know.
• Ensure that sensitive information is properly safeguarded.
• Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks.
• The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
• Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
• Misconduct means any violation of the policies or laws governing conduct at the applicants previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
• For reference, below are UCs policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace
• Safety Statement All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote