Dispensary Agent

Essential Duties and Responsibilities:- Execute iLeaf consultative selling standards to meet team and individual sales goals and metrics- Responsible for driving sales and customer experience by maintaining a tidy, safe, andwell merchandised store environment- Ensure the sales floor is properly stocked and the presence of the store is well maintained- Model best-in-class service experience that consistently exceeds our customersexpectations- Inspire customer confidence and create loyalty to our service- Promote a work environment that is positive, customer-service oriented, and compliantwith established policies and procedures- Accountable for accurately utilizing iLeaf POS system- Daily opening and closing duties. (See daily checklist)- Daily cleaning duties including but not limited to: vacuuming, mopping, dusting,cleaning windows, organizing, etc;- Identify marketing opportunities to forward to Social Media- Engaging customers immediately upon entering the dispensary- Maintain accurate tendering of change and monies- Verify drawer is at $200 in the morning and at the end of every shift- Perform periodic drops on assigned till- Maintain cleanliness of not only the selling bays, but the store as a whole. This includesrestrooms, break areas, reception area and parking lot- Communicate with Store Management/Supervisors immediately about challenges. Do not assume that someone else has already done it- Other duties as assigned by the Leadership Team- Verify the ID of every customer every time. We perform a second check of IDs to makesure that no one has slipped into the dispensary to illegally purchase- Verify identification for valid AGE and EXPIRATION date- Other duties as assignedKnowledge Requirements, Skills &/or Abilities:- Exceptional customer service skills- Desire to learn about our products in order to assist customers- Knowledge of basic computer skills, Point of Sale software and cash management(including counting change correctly)- Fun attitude and strong work ethic- Strong attention to detail and must have a team-player mentality- Ability to creatively cultivate long-term customer relationships- Ability to deal with problems and resolve in a professional manner- Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movementEducation &/or Experience:- Previous retail or customer service experience preferredRequired Certificates, Licenses and Registrations:-Must be able to obtain and maintain an Employee Badge through the Ohio Division of cannabis Control-Must be willing for ileaf to obtain a BCI and FBI background check.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term qualified individual with a disability means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and company, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 50pounds and/or stand on their feet for an extended period of time unless otherwise specified.All new employees will serve a 90 day probationary period to enable the Store Manager, Senior Director of Operations, and the Retail Operations Manager to determine their suitability as an employee.
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