Dispensary Keyholder

Dispensary Keyholder

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

Responsibilities

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company's policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and Experience

• 3+ years' customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower and extracted products at our state-of-the-art facilities in Michigan, Missouri, Massachusetts, Illinois, and New Jersey.

Benefits

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

* Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.