Ditta Ace Assistant Store Manager

Ditta Ace Assistant Store Manager

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities:

• Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the "general operations" of the entire store.
• Responsible for opening and closing the store.
• Work with General Manager and Assistant Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the General Manager.
• Assist with special projects.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Perform all other duties as assigned.
• Inventory & Merchandising
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Hiring & Training of Associates
• Assist in training of all associates.
• Actively recruit and promote the advancement of associates.
• Leadership
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Additional Requirements:

Education: High School or GED equivalent.

Experience: Previous retail management experience preferred. Hardware experience preferred. Computer Experience Required

Physical Demands: Standing, walking, lifting (up to 25lbs) and climbing.